From Mold Issues to Manufacturing Success A Case Study in Jewelry Production

A customer reached out to our sales team via WhatsApp. The client, a designer with extensive production experience in the high-end jewelry industry, inquired about creating an elegant and cost-effective rubber mold. After further discussions, we understood that he wanted us to produce both silver molds and rubber molds.

Challenges and Solutions

I. Mold Issues

Upon receiving the sample, the customer initially found no problems and proceeded to send us 20 additional 3D files. However, during production, we discovered that these rubber molds could not be cast completely, though the customer desired perfect casting.

Solution: After discussing with the customer, we identified that some parts of his 3D designs were too thin, preventing the wax from entering the mold completely. We suggested modifications to his 3D files to better suit production requirements.

II. Tight Deadlines

After agreeing on the design modifications, we faced the urgent task of creating these 20 molds. Despite the small order size, we needed to complete all processes within a limited timeframe. The key challenge was ensuring the modified 3D designs did not exhibit the same issues as before.

Fortunately, our team's extensive jewelry experience allowed us to understand precisely how much modification was necessary for production. We completed the production perfectly and smoothly within a week.

III. Results: Exceeding Expectations and Securing Future Orders

Overall, our team exceeded the customer's expectations by successfully completing the project. We leveraged our experience, product knowledge, and commitment to resolve the customer's issues effectively. The client was highly satisfied with the results and expressed a desire to collaborate with us on more orders. Our consultant also discussed plans for future projects with the customer, indicating a promising partnership ahead.