Since established, Shenzhen Jinao Jewelry Trading Co., Ltd. has delivered hot-selling wholesale 18k gold jewelry suppliers and other series of products. We are required to look into the materials suppliers and test the materials, so as to ensure the product quality from the source. We constantly bring technique reform to adjust our configuration, and optimize technical means, so that we can manufacture the products catering to the market demand.
JINAO Jewelry has been gradually consolidating its international standing over the years and developed the strong solid customers base. Successful collaboration with many top brands is clear evidence for our significantly increased brand recognition. We strive to revive our brand ideas and concepts and at the same time highly stick to our core brand values to enhance brand influence and increase market share.
Follow up service has been highlighted in JINAO Jewelry. During the shipment, we closely monitor the logistics process and set up contingency plans in case of any accident. After the goods are delivered to the customers, our customer service team will keep contact with the customers to learn their demands, including warranty.
Do You Need to Be a Jewelry Expert?
Here's a common profile of the jewelry brands we work with (and perhaps you see yourself in this picture):
Inspired by Style: Occasionally stumbling upon stunning styles that inspire the development of new models.
Unfamiliar with Production: Lacking clarity about the specific processes and timelines involved in jewelry production.
Vulnerable to Pricing: Unaware of the differences in processing techniques and costs, making them susceptible to unfair pricing.
Design Compatibility Concerns: Overlooking the compatibility of materials and structures when designing their pieces.
Case Background:
The following case study is a real example of how we assisted a client in developing a new product.
Challenge 1: Initial Concept
During our discussions with the client, we discovered that he wanted to create a diamond-studded pendant. However, there was no specific design, only some rough sketches he had provided. These sketches were still far from a finalized jewelry design.
Solution: Providing a Flat Design
We worked closely with the client to gather more details and presented several design options. Ultimately, the client selected the design he preferred.
Challenge 2: Uncertain Core Material
Initially, the client was unfamiliar with the characteristics of various gemstones and was inclined to use more affordable materials. Upon reviewing the reference images provided by the client, we noticed that the stones in the pictures were very shiny. However, when we inquired about the specific stones he wanted to use, the client was uncertain about which gemstone would be the best choice.
Solution: Recommending Sparkling Moissanite Based on Client Needs
It is common for customers to lack understanding of the materials and the differences between them. We recommended moissanite, which is more sparkly, durable, and harder than zircon.
Result: Client's Feedback Accepted, Proceeding to Sample Production
The client was satisfied with the samples, leading to additional orders.
Challenges and Solutions
I. Mold Issues
Upon receiving the sample, the customer initially found no problems and proceeded to send us 20 additional 3D files. However, during production, we discovered that these rubber molds could not be cast completely, though the customer desired perfect casting.
Solution: After discussing with the customer, we identified that some parts of his 3D designs were too thin, preventing the wax from entering the mold completely. We suggested modifications to his 3D files to better suit production requirements.
II. Tight Deadlines
After agreeing on the design modifications, we faced the urgent task of creating these 20 molds. Despite the small order size, we needed to complete all processes within a limited timeframe. The key challenge was ensuring the modified 3D designs did not exhibit the same issues as before.
Fortunately, our team's extensive jewelry experience allowed us to understand precisely how much modification was necessary for production. We completed the production perfectly and smoothly within a week.
III. Results: Exceeding Expectations and Securing Future Orders
Overall, our team exceeded the customer's expectations by successfully completing the project. We leveraged our experience, product knowledge, and commitment to resolve the customer's issues effectively. The client was highly satisfied with the results and expressed a desire to collaborate with us on more orders. Our consultant also discussed plans for future projects with the customer, indicating a promising partnership ahead.
