Shenzhen Jinao Jewelry Trading Co., Ltd. upholds the highest standard in the manufacturing of wholesale hip hop jewelry. We establish an internal quality control team to inspect every step of production, request external third-party certification bodies to conduct audits, and invite customers to pay visits to our factory per year to achieve this. Meanwhile, we adopt advanced production technology to improve the quality of the product.
We receive important feedback on how our existing customers' experience JINAO Jewelry brand by conducting customer surveys through regular evaluation. The survey aims to give us information on how customers value the performance of our brand. The survey is distributed biannually, and the result is compared with earlier results to identify positive or negative trends of the brand.
Besides the qualified products, considerate customer service is also provided by JINAO Jewelry, which includes custom service and freight service. On one hand, the specifications and styles can be customized to meet with various needs. On the other hand, working with the reliable freight forwarders can ensure the safe transport of the goods including wholesale hip hop jewelry, which explains why we emphasize the importance of professional freight service.
Challenges and Solutions
I. Mold Issues
Upon receiving the sample, the customer initially found no problems and proceeded to send us 20 additional 3D files. However, during production, we discovered that these rubber molds could not be cast completely, though the customer desired perfect casting.
Solution: After discussing with the customer, we identified that some parts of his 3D designs were too thin, preventing the wax from entering the mold completely. We suggested modifications to his 3D files to better suit production requirements.
II. Tight Deadlines
After agreeing on the design modifications, we faced the urgent task of creating these 20 molds. Despite the small order size, we needed to complete all processes within a limited timeframe. The key challenge was ensuring the modified 3D designs did not exhibit the same issues as before.
Fortunately, our team's extensive jewelry experience allowed us to understand precisely how much modification was necessary for production. We completed the production perfectly and smoothly within a week.
III. Results: Exceeding Expectations and Securing Future Orders
Overall, our team exceeded the customer's expectations by successfully completing the project. We leveraged our experience, product knowledge, and commitment to resolve the customer's issues effectively. The client was highly satisfied with the results and expressed a desire to collaborate with us on more orders. Our consultant also discussed plans for future projects with the customer, indicating a promising partnership ahead.
